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Integrity and data protection
The company wants to maintain a high level of trust in its own operations and the industry in which the company operates. The company therefore protects the personal integrity both regarding the company internally and when using our products and services. The company handles personal data and data about individuals, companies and organizations with the utmost care and works to prevent the risk of leaks and illegal spread. The company strives to comply as much as possible with the rules set out in EU Regulation No. 2016/679, also known as the General Data Protection Regulation (GDPR).
Who is responsible for your personal information?
Alentec & Orion AB (VAT No SE556597-387101), Grustagsvägen 4, 138 40 Älta, Sweden, is responsible for the processing of your personal data. All personal data is processed in accordance with the current provisions of the General Data Protection Regulation (EU 2016/679).
Where is your personal information stored?
We strive for your personal data to be processed as much as possible within the European Economic Area (EEA) and all our own IT systems, but can also be transferred and processed in a country outside the EEA (so-called "third country"). Such transfer takes place only to the recipient country with an adequate level of protection and in accordance with current legislation. If the transfer takes place to a partner for a service in the USA, this will only take place to companies that are covered by the so-called "Privacy Shield", which is an agreement on the protection of personal data between the EU and the USA.
How do we protect your personal information?
In order for your personal information sent to our website not to be read by outsiders, all such information is encrypted and sent via a secure connection.
What is personal data and what is personal data processing?
All information that can be used directly or indirectly to identify an individual natural person is defined as personal data. Examples of personal information are name, social security number, address, e-mail address, telephone number, purchase history, etc. Encrypted information can also constitute personal information if it can be linked to an individual. A processing of personal data is everything that is done with them, for example collection, processing, modification, storage, reading, etc.
When do we handle personal information about you?
We handle and process personal data that you provide to us primarily to fulfill our obligations to you as a customer and deliver the products you order but also when you contact our customer service. We also use your personal information to create a better experience when you visit our website and to inform you about your possible account. In addition, we process personal data when you participate in our events, competitions or for other marketing activities and to show more relevant ads about our products. We only handle the personal information needed to best respond to you as a customer.
What personal data do we handle?
• When you shop from us
When you shop from us, we will need to handle your personal information for, for example, payment, delivery of goods or customer service matters. We collect and handle the personal information below in connection with this
Name
Organization number
Contact information (eg address, e-mail, telephone number)
Order information, such as order number, ordered products, order date, price and purchase history.
Payment details such as payment method, transaction time, amount, IP address and payment history.
• When registering a user account
Name
Organization number
Contact information (eg address, e-mail, telephone number)
Account information such as customer number, username, password and when the account was registered or changed.
Customer choice regarding settings for marketing communication and personal offers
• When you contact us
When you contact our customer service, we store your personal information in order to be able to communicate with you and answer inquiries that come in to customer service by phone or in digital channels (including social media). We also save necessary information from complaints and grievances that can help us improve our products. The information that is saved is determined by the scope of the case in question. Below you will find a list of the personal data that may be processed:
Name
Phone number
Email address
• When you visit our website
When you visit our website, we use so-called "cookies" to facilitate and improve your experience. You will find more information about how cookies work and how we handle them below.
When you shop from us, we will need to handle your personal information for, for example, payment, delivery of goods or customer service matters. We collect and handle the personal information below in connection with this
Name
Organization number
Contact information (eg address, e-mail, telephone number)
Order information, such as order number, ordered products, order date, price and purchase history.
Payment details such as payment method, transaction time, amount, IP address and payment history.
• When registering a user account
Name
Organization number
Contact information (eg address, e-mail, telephone number)
Account information such as customer number, username, password and when the account was registered or changed.
Customer choice regarding settings for marketing communication and personal offers
• When you contact us
When you contact our customer service, we store your personal information in order to be able to communicate with you and answer inquiries that come in to customer service by phone or in digital channels (including social media). We also save necessary information from complaints and grievances that can help us improve our products. The information that is saved is determined by the scope of the case in question. Below you will find a list of the personal data that may be processed:
Name
Phone number
Email address
• When you visit our website
When you visit our website, we use so-called "cookies" to facilitate and improve your experience. You will find more information about how cookies work and how we handle them below.
Cookies
A cookie (or cookie) is a small text file that a website saves on the visitor's computer. Cookies are used on many websites to give a visitor access to various functions. The information in a cookie can also be used to track a user's browsing of websites that use the same cookie.
Do I have to allow cookies?
This website uses cookies for functionality critical to making it possible to shop in the store. If you block cookies, you can therefore not shop in the store either. Without cookies, however, you can still look at pages and articles in the store, but some features may behave unexpectedly.
If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser, you can visit the page in private mode. This mode is called different things depending on your browser: "Incognito Window" (Chrome), "Private Window" (Firefox) or "InPrivate Window" (Microsoft Edge). All cookies set during the visit in private mode are then deleted from your computer when you close your browser.
• How do we use cookies?
This website uses cookies to manage items in the shopping cart, login to "my pages" and for certain functions that are only to be displayed once per visitor. If you close your browser and later return to the store, your settings and items will be saved in the shopping cart using cookies. We also use cookies to be able to customize and make information and marketing as relevant as possible for you.
The information about logging in to "my pages" is stored in a so-called session cookie and is therefore deleted when you close your browser. Our other cookies do not store information to identify you.
• Third Party Cookies
We use Google Analytics which also sets cookies, this to get an idea of how our visitors use the website and for our marketing. These cookies also do not contain identifying information about who you are as the visitor.
Do I have to allow cookies?
This website uses cookies for functionality critical to making it possible to shop in the store. If you block cookies, you can therefore not shop in the store either. Without cookies, however, you can still look at pages and articles in the store, but some features may behave unexpectedly.
If you want to shop in the store but do not want any cookies to be saved on your computer when you close your browser, you can visit the page in private mode. This mode is called different things depending on your browser: "Incognito Window" (Chrome), "Private Window" (Firefox) or "InPrivate Window" (Microsoft Edge). All cookies set during the visit in private mode are then deleted from your computer when you close your browser.
• How do we use cookies?
This website uses cookies to manage items in the shopping cart, login to "my pages" and for certain functions that are only to be displayed once per visitor. If you close your browser and later return to the store, your settings and items will be saved in the shopping cart using cookies. We also use cookies to be able to customize and make information and marketing as relevant as possible for you.
The information about logging in to "my pages" is stored in a so-called session cookie and is therefore deleted when you close your browser. Our other cookies do not store information to identify you.
• Third Party Cookies
We use Google Analytics which also sets cookies, this to get an idea of how our visitors use the website and for our marketing. These cookies also do not contain identifying information about who you are as the visitor.